Refund policy
Return and Refund Policy
Last Updated: October 6, 2026
At Valtiera, operated by Valtiera LLC, we want customers to feel confident when shopping with us.
This Return and Refund Policy explains when a return may be accepted, how to request a return, who is responsible for return shipping costs, and how refunds are processed.
Return Window
You may request a return within 30 days from the date your order is delivered.
Return requests submitted after the 30-day return period may not be eligible for approval.
To help us verify your request, please provide your order number and the email address used when placing the order.
Return Eligibility
To qualify for a return, the item must generally:
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Be requested for return within 30 days after delivery
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Be unused and unworn
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Be in the same condition in which it was received
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Include the original packaging, accessories, and components supplied with the product
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Include proof of purchase or a valid order number
Items that have been significantly used, altered, intentionally damaged, or returned with missing components may not qualify for a refund.
How to Request a Return
Before sending any item back, please contact our customer support team at:
Please include:
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Your full name
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Order number
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Email address used for the order
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Product you wish to return
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Reason for the return
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Clear photographs if the product is damaged, defective, or incorrect
Our customer support team will review your request and provide return instructions if the return is approved.
Please do not send a return package before receiving return instructions from us.
Return Address
The business address of Valtiera LLC is not necessarily our return processing location.
Approved returns may be directed to a designated return location depending on the product and fulfillment arrangement.
Please use only the return address provided by our customer support team for your approved return.
Returns sent to an unauthorized address may experience delays in processing.
Return Shipping Costs
Damaged, Defective, or Incorrect Items
If you receive an item that is:
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Damaged
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Defective
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Incorrect
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Materially different from the item ordered due to an error on our part
please contact us as soon as possible.
For approved returns caused by our error or a qualifying product defect, Valtiera will cover reasonable return shipping costs or provide another appropriate return solution.
Change of Mind or Customer Preference
If you request a return because of:
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Change of mind
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Personal preference
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Incorrect size or option selected by the customer
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A non-defective product no longer being wanted
the customer is responsible for return shipping costs.
We recommend using a trackable shipping method when returning an item at your own expense.
Restocking Fee
We do not charge a restocking fee for approved returns.
Damaged or Defective Products
Please inspect your order after delivery.
If your item arrives damaged or defective, contact us at:
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the product and the problem
We will review the information and determine an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, return, or refund.
Incorrect Items
If you receive a product that is different from what you ordered, please contact us with your order number and photographs of the item received.
Once verified, we will provide the appropriate instructions and will be responsible for reasonable return costs associated with our error.
Refund Process
After your returned item is received, we will inspect it to confirm that it meets the applicable return conditions.
We will notify you once the return has been reviewed.
If your refund is approved, it will be issued to the original payment method used for the purchase.
Approved refunds are normally processed within 5–10 business days after the returned item has been received and inspected.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account after we submit it.
Original Shipping Charges
Original shipping charges, if any, are generally non-refundable for returns based on customer preference or change of mind.
If the return is caused by a damaged, defective, or incorrect item resulting from our error, applicable original shipping charges may also be refunded where appropriate.
Partial Refunds
In certain cases, only a partial refund may be available, including when an item:
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Is returned in a condition different from how it was received
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Is missing original components or accessories
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Shows signs of use beyond what is reasonably necessary to inspect the item
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Has been damaged after delivery for reasons unrelated to a product defect
Any partial refund decision will be based on the condition of the returned product and applicable law.
Exchanges
If you would like a different product, size, or available option, please contact us at:
Depending on availability and the circumstances, we may:
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Arrange an exchange, or
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Ask you to return the original item and place a new order
Exchange eligibility is subject to the same general return conditions stated in this policy.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests should be sent to:
If your order has not yet been processed or shipped, we may be able to cancel it.
Once the order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If the order has already shipped, you may request a return after delivery in accordance with this Return and Refund Policy.
Refunds for Cancelled Orders
If an eligible order is successfully cancelled after payment has been processed, the refund will be issued to the original payment method.
Payment providers may require additional time to display the refunded amount in your account.
Non-Returnable Items
Certain items may not be eligible for return where required by hygiene, safety, customization, or other applicable considerations.
If a product is subject to a specific return restriction, that restriction will be disclosed on the relevant product page before purchase where applicable.
This does not limit any rights you may have under applicable consumer protection law.
Return Abuse and Fraud Prevention
We reserve the right to refuse a return or refund request where there is reasonable evidence of:
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Fraud
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Return abuse
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Intentional product damage
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Falsified claims
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Items being replaced or materially altered before return
Any such decision will be made reasonably and will not limit rights that cannot legally be excluded.
Questions About a Return or Refund
If you have questions about a return, refund, exchange, or cancellation, please contact our customer support team.
Email:
support@valtierallc.com
Phone:
+1 406-858-3698
Support Hours:
Monday through Friday
9:00 AM – 5:00 PM MT (Mountain Time)
Typical Response Time:
Within 1–2 business days
Business Information
Store Name: Valtiera
Legal Business Name: Valtiera LLC
Website:
https://valtierallc.com
Business Address:
505 S Main St
Kalispell, MT 59901
United States
Email:
support@valtierallc.com
Phone:
+1 406-858-3698
If you need assistance with a return or refund, please contact us before sending any product back so we can provide the correct instructions.